Bishop Computer Technical Services

 

Technical Services

  • Network Infrastructure
  • Structured Cabling
  • Relocation Services
  • Avaya Telephone Systems

Experienced and Certified, a Winning Combination!
MCSE, SSCA, ACSS-SME, APSS-SME
APSS-Avaya IP Office Contact Center
APDS-Avaya Professional Design Specialist
for Avaya Contact Center Select

Bishop Computer Technical Services certifications

Home  |  Qualifications & Experience  |  Service  | Technical Phone Support   |  Voice~Data~Videoconferencing |   Contact Us  
AVAYA Systems: Avaya IP Office | Legacy Phone Systems | Merlin MAGIX / Merlin Legend | Partner ACS / IP Office PARTNER Version
Avaya Ethernet Routing Switches | Network Infrastructure | Structured Cabling

Avaya Business Partner logo

Avaya IP Office Communications Server Solutions
Installation Programming Service Support Repair
VoIP / VPN Expertise

Avaya IP Office R9.0 Service Pack 12

IP Office 10 Available NOW

EMERGENCY SERVICE AVAILABLE
847.781.9475

PRICING PAGE


CERTIFIED and EXPERIENCED

Avaya IP Office server edition, IP500v2, ERS3549GTS-PWR+, SBCE, 9611G, 9608G, 9641G

Avaya IP Office Brochure

What's new in Avaya IP Office R9.0

Frustrated because your Avaya IP Office isn't programmed or even
installed correctly? We can help with that!

We are certified and experienced with 300+ IP Offices installed.
We can provide expert on site or remote support.
We subcontact with many nationwide Avaya Business Partners
Authorized Avaya Reseller

Avaya IP Office has come a long way since first being introduced back in 2002. It certainly has come into its own and has been given awards. The most recent awards are:

  • Internet Telephony magazine has named Avaya IP Office 8.1 its 2012 Unified Communications Product of the Year. Selection was based on quality and excellence in addressing the real needs of small-to-midsize businesses.
  • Avaya IP Office Server Edition has been recognized for Exceptional Innovation. It was given a 2013 Unified Communications TMC Labs Innovation Award.

Who better to sell, program, install and train on Avaya IP Office than Bishop Computer. We've been around for all the different releases. We have technicians who are expert on the system and have knowledge of each release... Contact us today!

847.781.9475
EMAIL

Brochures:

 

  IP Office 500 V2 IP Office Server Edition
ARCHITECTURE AND CAPACITY

Architecture / Models

 

 

 

 

 

 

 

 

• Basic Edition – Key system and PBX features, including voice mail, for very small businesses
• Essential Edition – the ‘must haves’ that small businesses need to enhance their communications with customers and colleagues and streamline their operations (4 Remote Worker licenses are included)
• Preferred Edition – for small and midsize businesses that put a priority on real-time collaboration with sophisticated unified communications capabilities
• Advanced Edition – when customer service is critical to your business, Advanced Edition will help you track and measure performance levels, record and archive calls for training, and create actionable reports to ensure highest performance

IP Office Server Edition adds a scalable Linux-based option for midsize enterprise customers. It provides UC applications on a platform that is easy to manage and seamless to upgrade.

 

• Primary Server – Provides call control, mobility, IM and presence, and Messaging (VM Pro & Avaya one-Xฎ Portal), centralized licensing in a single server
• Secondary Server – Same as primary server, but provides additional capacity and/or resiliency
• Application Server – Optional external server for Avaya one-Xฎ Portal when additional capacity is needed
• Expansion System – Linux server or IP Office 500 V2. The IP Office 500 V2 can also act as a local gateway

Capacities

 

 

 

 

 

Essential, Preferred and Advanced Editions:
• Up to 384 users per site
• Up to 1,000 users across 32 sites
• 125 H.323/SIP trunks
• Up to 240 PRI channels, 32 BRI channels and 204 analog trunks (not simultaneously)

Basic Edition:
• Up to 48 users
• 20 SIP, 24 digital, 16 analog trunks (not simultaneously)

• Up to 500 users per server
• Up to 1,000 users at a single location or across 32 networked sites (2000 on R9 SP1)
• 250 H.323/SIP trunks per Server
• 125 H.323/SIP trunks per Expansion System
• 240 PRI channels, 32 BRI channels, 204 analog trunks per V2 Expansion System (not simultaneously)

 

Trunk types supported

 

• Native support for analog, H.323, SIP, BRI, E1/T1/PRI • SIP trunks are native
• Analog, H.323, BRI, E1/T1/PRI are supported via an IP Office 500 V2
MESSAGING AND UNIFIED MESSAGING

Messaging

 

 

 

 

Essential Edition Voice mail
• Two to Six ports
• Up to 25 hours of message storage

Preferred Edition Voice mail
• Up to 40 ports
• Up to 380 hours of message storage on UCM • External message storage limited by HDD capacity

Server Edition Voice mail
• Up to 100 ports on primary server
• Up to 1,000 hours of message storage

 

 

 

Fax • No licenses required • No licenses required
Check all messages—voice mail, email and fax—in one mailbox • Standard with Preferred or Advanced Editions
• Standard voice mail presentation to email
• Mailbox synchronization standard with Office Worker, Teleworker, and Power User solutions
• Standard voice mail presentation to email
• Mailbox synchronization standard with Office Worker and Power user solutions
Browser-based voice mail access • Standard for all users with Office Worker, Teleworker and Power User enabled • Standard for all users with Office Worker and Power User enabled
Email reading and reply • Standard with Mobile Worker or Power User solutions • Standard with Power User solutions
APPLICATIONS

One-number Access

 

 

 

 

• Standard with Mobile Worker and Power User solutions
• Graphical user interface for specified mobile devices to enhance communications
• Log in to phones at any desk with personal features

Refer to technical documentation for trunk interactions

• Standard with Power User solutions
• Graphical user interface for specified mobile devices to enhance communications
• Log in to phones at any desk with personal features

Refer to technical documentation for trunk interactions

 

Recording

 

 

 

• Server-based programmable call recording—record agent calls for training or sales calls for replay
• Call recording into voice mail requires Preferred Edition; supports call recordings to email feature
• Requires Advanced Edition for advanced tool that enables external storage and archival for easy retrieval

• Server-based programmable call recording—record agent calls for training or sales calls for replay
• Call recording into voice mail requires Server Edition; supports call recordings to email feature

 

 

Audio Conferencing

 

 

 

• IP Office Essential, Preferred and Advanced Editions support up to 128 conference participants, with a maximum of 64 on a single call
• Requires IP Office Preferred Edition for “Meet Me” Feature
• IP Office Basic Edition supports a maximum of 64 conference participants

• Includes 128 channels per node
• Up to 4,096 users across 32 nodes
• 64 users per call Meet Me conference bridge for all users

 

PC Call Management

 

 

 

• Avaya one-Xฎ Portal for IP Office standard with Office Worker and Power User solutions
• Avaya Flare Communicator for Windows and iPad standard with Office Worker and Power User solutions
• Avaya IP Office Video Softphone standard with Teleworker and Power User solutions
• Avaya IP Office Receptionist (up to 4)
• Avaya one-Xฎ Portal for IP Office standard with Office Worker and Power User solutions
• Avaya Flare Communicator for Windows and iPad standard with Office Worker and Power User solutions
• Avaya IP Office Video Softphone standard with Power User solutions
• Avaya IP Office Receptionist (up to 10)
FEATURES

Detail

 

 

 

 

 

 

 

 

 

 

 

While feature interactions may vary per platform, each platform offers common functionality including:
• Multiple call support
• Caller ID
• Answer/Hold/Unhold
• Conference Creation and Management
• Dial/Dial from Address Book
• Avaya Flare Communicator for Windows and iPad

Avaya one-Xฎ Portal for IP Office
• Browser-based portal
• Call history
• Message management
• Provides access to a corporate LDAP directory and personal contacts for ease of dialing
• Instant Messaging and Presence capabilities – standard with Office Worker, Teleworker and Power User solutions
• Telecommuter mode for full-featured home working requires Power User or Teleworker

Avaya IP Office Video Softphone
• Point-to-point video calls with another Teleworker or Power User on same network

Avaya one-Xฎ Portal for IP Office
• Browser-based portal
• Call history
• Message management
• Provides access to a corporate LDAP directory and personal contacts for ease of dialing
• Instant Messaging and Presence capabilities – standard with Office Worker and Power User solutions
• Telecommuter mode for full-featured home working requires Power User solution

Avaya IP Office Video Softphone
• Point-to-point video calls with another Power User on same network

Instant Messaging/Presence

 

• IM and Presence support—send instant messages to other users; view user availability within the system
• Federated Presence with GoogleTalk
• Sync with Microsoft Outlook calendar
• IM and Presence support—send instant messages to other users; view user availability within the system
• Federated Presence with GoogleTalk
• Sync with Microsoft Outlook calendar

Video

 

 

 

 

 

 

 

 

 

 

 

Avaya Flareฎ Experience Support
Avaya 1010

• Point-to-point HD video collaboration
Avaya 1040
• HD multi-party video collaboration for 4 participants Avaya IP Office Video Softphone
• Point-to-point HD video collaboration
• HD multi-party video collaboration for 6 participants
Avaya Video Collaboration Solution for IP Office
• Audio, data, HD video collaboration - one conference
• Multi-party for up to 8 remote participants; (7) remote participants with integrated room system in conference
• Continuous presence video to see everyone simultaneously
• PC, Mac, Android, iOS clients
• Dual 720p HD room system with PTZ camera, digital micro - phone pod, dual display support
• Remote firewall traversal for desktop and mobile participants
• Portal software for easy connectivity (requires Windows PC server)
Avaya Flareฎ Experience Support
Avaya 1010

• Point-to-point HD video collaboration
Avaya 1040
• HD multi-party video collaboration for 4 participants Avaya IP Office Video Softphone
• Point-to-point HD video collaboration
• HD multi-party video collaboration for 6 participants
Avaya Video Collaboration Solution for IP Office
• Audio, data, HD video collaboration - one conference
• Multi-party for up to 8 remote participants; (7) remote participants with integrated room system in conference
• Continuous presence video to see everyone simultaneously
• PC, Mac, Android, iOS clients
• Dual 720p HD room system with PTZ camera, digital micro - phone pod, dual display support
• Remote firewall traversal for desktop and mobile participants
• Portal software for easy connectivity (requires Windows PC server)

Requirements

 

• IM/Presence standard with Office Worker, Teleworker or Power User solutions
• Point-to-point and multipoint HD video standard with Teleworker and Power User solutions
• IM/Presence standard with Office Worker and Power User solutions
• Point-to-point and multipoint HD video standard with Power User solution
PHONES

Analog Phones

 

• Supports industry standard analog phones
• Avaya 6200/2500 Series Analog Phones

 

Requires IP Office 500 V2 as a gateway/expansion system
• Supports industry standard analog phones
• Avaya 6200/2500 Series Analog Phones

Digital Phones

 

 

 

 

Essential, Preferred and Advanced Edition:
• Avaya 1400 Series Digital Phones
• Avaya 5400 Series Digital Phones
• Avaya T3 Series Digital Phones
• Avaya M7000 Series Digital Desk phones
(legacy sets, not available new)
• Avaya T7000 Series Digital Desk phones
• 9504, 9508 Digital desk phones

Requires IP Office 500 V2 as a gateway/expansion system
• Avaya 1400 Series Digital Phones
• Avaya 5400 Series Digital Phones
• Avaya T3 Series Digital Phones
• Avaya M7000 Series Digital Desk phones
(legacy sets, not available new)
• Avaya T7000 Series Digital Desk phones
• 9504, 9508 Digital desk phones

IP Phones

 

 

 

 

 

Essential, Preferred and Advanced Editions:
• Avaya 96x1 Series IP Phones
• Avaya 9620L, 9620C, 9630, 9640, 9640G, 9650 & 9650C IP phones
• Avaya 5600 Series IP Phones
• Avaya 1600 Series IP Phones
• Avaya T3 Series IP Phones
• Third-party SIP endpoints
• Avaya 4600 Series IP Phones (excluding 4606 and 4624 desk phones)
• Heritage Nortel 1100 and 1200 IP Phones (in SIP mode) (excluding 1110E, 1165E, 1210)
• Avaya 96x1 Series IP Phones
• Avaya 9620L, 9620C, 9630, 9640, 9640G, 9650 & 9650C IP phones
• Avaya 5600 Series IP Phones
• Avaya 1600 Series IP Phones
• Avaya T3 Series IP Phones
• Third-party SIP endpoints
• Avaya 4600 Series IP Phones (excluding 4606 and 4624 desk phones)
• Heritage Nortel 1100 and 1200 IP Phones (in SIP mode) (excluding 1110E, 1165E, 1210)

Softphones

 

• Avaya Flareฎ Communicator for Windows and iPad
• Avaya IP Office Video Softphone
• Avaya IP Office Receptionist
• Avaya Flareฎ Communicator for Windows and iPad
• Avaya IP Office Video Softphone
• Avaya IP Office Receptionist

Conference Phones

 

• Avaya B149/B159 Analog Conference Phones
• Avaya B179 IP Conference Phone
• Third-party endpoints
• Avaya B149/B159 Analog Conference Phones
(requires an IP Office 500 V2 as a gateway)
• Avaya B179 IP Conference Phone
• Third-party enpoints

Mobility

 

Essential, Preferred and Advanced Editions:
• Avaya 3616, 3641, 3645 IP Wireless Phones
• Avaya 3701/11 IP DECT Phones
• Avaya 3720/25 DECT R4 Phones
• Avaya 3616, 3641, 3645 IP Wireless Phones
• Avaya 3701/11 IP DECT Phones
CONTACT CENTER

Options

 

 

 

Automatic Call Distribution (ACD) Built in Advanced Edition
• Server-based Customer Call Reporter (CCR) reporting tool with standard real-time and historical reporting
• Call recording
• Customer map provides geospatial analytics
• Third-party offers for multimedia options

• Automatic Call Distribution (ACD) built in
• Optional solutions from DevConnect partners are available
• Advanced Edition currently is not an add-on option for Server Edition deployments

 

Number of Agents and Groups • Up to 150 agents and 30 supervisors • Varies depending on DevConnect solution
Agent Monitoring and Training • Silent agent monitoring
• Agent performance tools
• Dashboard

• Varies depending on DevConnect solution

 

Self-service

 

• Campaign Manager for basic caller forms filler
• Interactive voice response (IVR) for more sophisticated customer input
• Campaign Manager for basic caller forms filler
• TTS
• Call flows

Requirements

 

 

• Campaign Manager is standard with Preferred Edition
• CCR and IVR standard with Advanced Edition
• Requires a server and CCR Agent and Supervisor licensing

• Campaign Manager is included with Server Edition

 

 

NETWORKING
Standards • SIP, H.323, QSIG, ISDN-PRI, ISDN-BRI (euro); E1 • SIP, H.323, QSIG, ISDN-PRI, ISDN-BRI (euro); E1

Transparency

 

 

 

 

 

 

 

 

 

 

 

 

 

H.323 Multi-site Networking
• Maximum of 1,000 users (system wide)
• Maximum of 32 sites

H.323 networking features:
• Absent text message
• Anti-tromboning
• Busy lamp field
• Call back when free
• Call pickup
• Caller ID
• Camp on
• Centralized attendant
• Centralized call log
• Centralized voice mail
• Distributed Hunt Groups
• Hot Desking across network
• Internal and central directory
• Message Waiting Indication
• Handset Paging
• Distributed voice mail

QSIG features:
• Calling & called name & number
• Call hold
• Call setup
• Call transfer

H.323 Multi-site Networking
• Maximum of 1,000 users (system wide)
• Maximum of 32 sites

H.323 networking features:
• Absent text message
• Anti-tromboning
• Busy lamp field
• Call back when free
• Call pickup
• Caller ID
• Camp on
• Centralized attendant
• Centralized call log
• Centralized voice mail
• Distributed Hunt Groups
• Hot Desking across network
• Internal and central directory
• Message Waiting Indication
• Handset Paging
• Distributed voice mail

QSIG features:
• Calling & called name & number
• Call hold
• Call setup
• Call transfer

Requirements

 

• Essential, Preferred or Advanced Editions
• Multi-site software license
• Adequate VCMs

• Server Edition license on remote Expansion Systems

 

SYSTEM ADMINISTRATION

Administration interface

 

• Windows-based system administration tool (all Editions)
• Web-based system administration (Basic Edition)

• Web-based administration for Server Edition (system features)
• Launch e xisting management interfaces for call control, messaging, and one-Xฎ Portal

Monitoring and alarming support

 

• Standard proactive monitoring and alarming
• System Status Application (SSA )
• Diagnostic tool to monitor and check the status of IP Office systems
• Provides real-time status and historic reports
• Standard proactive monitoring and alarming
• System Status Application (SSA)
• Diagnostic tool to monitor and check the status of IP Office systems locally or remotely
• Provides real-time status and historic reports
Back up and restore system programming • Automatic daily backups • Configuration is copied to the SD card once a day • Remote backup and restore via FTP or SFTP • Automatic daily backups • Remote backup and restore via FTP or SFTP
Multi-site administration • Standard system administration tool enables management of up to 32 systems (simultaneously) • Web-based administration for Server Edition (system features)
MISCELLANEOUS
Call Accounting • Built-in SMDR
• Optional third-party Call Accounting
• Built-in SMDR
• Optional third-party Call Accounting

CTI support

 

 

• Integral TAPI server within CTI Link
• Optional CTI Pro (Essential, Preferred and Advanced Editions only)
• Integration with Microsoft Outlook, Microsoft Lync, and Salesforce.com
• Integral TAPI server within CTI Link
• Optional CTI Pro
• Integration with Microsoft Outlook, Microsoft Lync, and Salesforce.com

Failover

 

 

 

• Based on the resiliency of the existing multi-site network. All software-based
• Distributed, resilient voice mail
• For single sites, a duplicate system can be added to provide full redundancy
• A simple check box at installation allows designation of which site backs up the other in the event of an outage—no additional server required
• Based on the resiliency of the existing multi-site network. All software-based
• Distributed, resilient voice mail
• For single sites, a duplicate server can be added to provide full redundancy of up to 1,000 users
• A simple check box at installation allows designation of which site backs up the other in the event of an outage
Tenant Service • Not supported • Not supported

 

 

 

 

847.781.9475
EMAIL

PRICING PAGE

IP Office sales and technical support, is our expertise. It's always interesting to see what situations or problems that we can help with. Troubleshooting intelligently as to why a system or programmiing is acting the way it is, is how we work. That took a lot of IP Office installation experience and of course, certification.

A lot of the time issues occur is because it is the way a system was programmed. There are so many IP Office programmers out there that are "expert" but really don't know how to program properly. That would entail no errors or programming that actually goes somewhere. A lot of programming we've seen is just all over the place. Time to clean it up.

Sometimes issues aren't really issues and it boils down to the fact that IP Office doesn't always work the way an old PBX works. That's where training comes in. Learning to work with IP Office and the newer technologies will help you grow your business.

Do you have employees / offices in different states or even countries? Do you have remote workers that work from home? It's time to grow and Bishop Computer is here to help.

We do a lot of remote support as well as on site IP Office help in the Chicago and lower Wisconsin areas. Call
847-781-9475 or email for a support appointment.

Buy equipment only from an authorized Avaya Business Partner. Check the Avaya Business Partner Locator http://www.avaya.com/usa/partner-locator/ Put Chicago in the City area, check the Partner Name Box and type Bishop and enter. There we are. Many people claim to be business partners. It only takes a moment to verify.

Email or call with any questions!

Avaya IP Office R10
available now!

IP Office Sales, Installation and Support
Call 847-781-9475 or Email

Avaya IP Office Remote Support
Avaya IP Office support
Avaya IP Office installation


Avaya Ethernet
Routing Switch 3500 Series
A perfect fit with Avaya IP Office!

email: support@bishopcomputer.com

A credential report can be sent to you verifying certification from Avaya. Don't just take someone's word that they are certified.

Avaya Professional Sales Specialist
Avaya Certified Support Specialist
APDS-Avaya Contact Center Select
SIP School Certified Associate

 

 

 

 

 

 

 

 

Avaya Business Partner
Avaya IP Office Telephone Systems
Installation Programming Service Support Repair
IP Office Definity Merlin & Partner ACS 24 hour technical service support.

 

Experienced and Certified - a winning combination!

NEWS


PRICING PAGE

 



 

 

IP Office R7.0 info
IP Office R8.0 info
IP Office R8.1 info

IP Office R9.0 info


Avaya IP Office Sales
IP Office VPN
Avaya IP Office support
Avaya IP Office Service Support
Avaya IP Office Programming
Avaya IP Office remote support
Avaya IP Office phone support
Avaya IP Office Installation

Avaya IP Office SIP
Avaya IP Office Contact Center
Avaya IP Office Remote Support Nationwide

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


EMERGENCY SERVICE AVAILABLE
Technical remote phone support for Avaya phone systems available... [more]

 


 

mcse

 

 

 

 

avaya 9508

9508 Digital Phone - no labels
9500 Series User Guide

 

 

9650c

9650C IP Phone - Color display - no labels
9600 Series User Guide

 

 

Avaya 9641G IP phone

9641G IP Phone
9600 Series User Guide

 

 

 

161 6 IP Phone
1608 IP Phone
1608/1616 User Guide

 


1616 IP Phone with button module 32bm
1616 IP Phone with side car

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Schaumburg, IL
(847) 781-9475

EMAIL

Onsite areas served:

  • Illinois Chicago area
  • Lower Wisconsin Milwaukee to Madison areas

Nationwide technical remote phone support

 


IP Office implementation

Microsoft is a registered trademark of Microsoft Corporation in the United States and other countries.

Avaya, Lucent, AT&T, IP Office, Definity, Partner, Merlin, Magix, Intuity and Audix are registered trademarks of Avaya, Lucent Technologies, and AT&T.