Bishop Computer Technical Services
Established 1994

 

Technical Services

  • Network Infrastructure
  • Structured Cabling
  • Relocation Services
  • Avaya Telephone Systems

Experienced and Certified, a Winning Combination!
MCSE, SSCA, ACSS-SME, APSS-SME
APSS-Avaya IP Office Contact Center
APDS-Avaya Professional Design Specialist for Avaya Contact Center Select

Bishop Computer Technical Services certifications

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AVAYA Systems: Avaya IP Office | Legacy Phone Systems | Merlin MAGIX / Merlin Legend | Partner ACS / IP Office PARTNER Version | Definity
Avaya Ethernet Routing Switches | Network Infrastructure | Structured Cabling

Avaya Business Partner logo

Avaya IP Office Contact Center

 

Avaya Business Partner
specializing in serving the Small to Medium Business arena.

847.781.9475

Microsoft Partner
Dell Partner

EMERGENCY SERVICE AVAILABLE

Technical remote phone service support for Avaya phone systems available... [more]


mcse


IP Office R10 SP1 available NOW.

Avaya Ethernet Routing Switch 3500 Series
A perfect fit with Avaya IP Office!


 

Avaya Equipment installed

  • Avaya ERS 3500 series
  • Avaya ERS 4800 series

 

 

 

 

 

 

 

 

 


PO Box 95709
Hoffman Estates, IL 60195
(847) 781-9475

EMAIL


Onsite areas served:

  • Illinois Chicago area
  • Lower Wisconsin Milwaukee to Madison areas

Nationwide technical remote phone support

Avaya IP Office Contact Center

Please go to our sister site for more complete information about Contact Center
http://www.ip-office-support.com/ip-office-contact-center.html

Avaya IP Office Contact Center, a more robust, enterprise class contact center solution than the CCR solution (IP Office Advanced Edition) that is currently available. CCR uses historical data, which is a fantastic tool for a lower cost contact center solution. But for those companies that need a more robust, skills based routing solution, Avaya has introduced the Avaya IP Office Contact Center, perfect for small to medium companies who need that higher level of reporting than CCR.

First of all, we hold the APSS-Avaya IP Office Contact Center sales certification and the APDS-Avaya Contact Center Select Sales/Design certification.

APSS-Avaya IP Office Contact Center

APDS - Avaya Professional Design Specialist for Contact Center Select

Complete End-To-End Customer Service Strategies

  • With Avaya IP Office Contact Center, you can implement a complete end-to-end customer service strategy to make your business a customer’s first choice. This fully integrated suite can deliver a variety of values and benefits to the customer, such as:
  • Maximizing the value of every interaction by delivering consistent, personalized service and identifying cross selling and up-selling opportunities
  • Stronger customer relationships by enabling every employee to be a customer advocate, providing exceptional customer service across the business
  • Delivering the right service at the right level, anytime, anywhere through skills-based routing and multichannel capabilities
  • Increasing first contact resolution (i.e. “I’m calling you today about the e-mail I sent yesterday”)
  • Enabling your employees to be more productive by giving them the tools they need to proactively reach out to customers with new opportunities or to resolve issues

Highlights at a Glance

  • Flexible media distribution
  • Integrated multi-channel customer contact solution for voice, e-mail, and web cha
  • Customer prioritization
  • Skills-based routing
  • Voice and self-service solutions
  • Enhanced outbound campaigns
  • Telemarketing
  • Online monitoring
  • Historical reports
  • Interactive Voice Response (IVR)
  • Call Recording
  • Remote workers

Capacities

Preferred Edition
Server Edition

IP Office Hardware

 

  • IP 500 V2
  • Dell R210/220
  • HP DL 360
  • Virtualized
Server Virtualization
Yes
Yes
Multi-site
No
Yes
Max. Number of Seats
30
100
Max. Active Voice Agents1
30
100
Max. Configured Voice Agents
150
500
Multimedia-Enabled Agents
Yes
Yes
Max. Supervisors1
30
100
Max. Simultaneous Agent Recordings
30
100

 

For more information check out the Avaya IP Office Contact Center Brochure and the Avaya Contact Center Select Brochure

 

 

Experienced and Certified - a winning combination!

Microsoft is a registered trademark of Microsoft Corporation in the United States and other countries.

Avaya, Lucent, AT&T, IP Office, Definity, Partner, Merlin, Magix, Intuity and Audix are registered trademarks of Avaya, Lucent Technologies, and AT&T.