options tailored to fit your business needs
it comes to business collaboration systems, one size does NOT
fit all. Every company operates differently and has unique communication
needs. The Avaya IP OfficeTM Platform provides you with options,
so you can tailor your collaboration system to best fit your
business requirements. When IP Office is deployed as an appliance,
there are three collaboration editions to choose from that provide
communications capabilities from basic to highly sophisticated.
Brochure Fact Sheet Collaberation Editions
Avaya IP Office Basic Edition is the ideal solution for small
enterprises to add more productivity with a professional touch.
IP Office Basic Edition delivers what small and growing businesses
need most in today’s competitive environment with the flexibility,
sophistication and expandability of our award-winning IP Office.
Embedded voicemail – A range of choices that enable staff to
stay connected regardless of where they are. Retrieve voicemail
messages from the keypad on any telephone or through the context-sensitive
display on an Avaya display phone.
Voicemail to email – Retrieve voice messages via email (voice
messages show up just like an email) from a single inbox for
fast and efficient access to information.
Call forwarding – Forward calls to your office directly to your
mobile or home phone so calls are never missed, even when out
of the office.
Messaging, conferencing, and more – Automatically receive notification
and listen to voice messages when out of the office. Quickly
set up ad hoc conference calls with up to 64 participants to
enable cost-effective collaboration.
Automated attendant – Customized caller greetings so key clients
receive a personal message and are routed directly to the most
appropriate person or team.
The IP Office Essential Edition is the ideal foundation upon
which to build your IP Office solution. Providing the necessary
mobility, call handling and routing functionality for IP Office,
Essential Edition helps ensure small businesses have the communications
tools they need to operate effectively and efficiently.
capabilities such as one number access, caller ID, dial-by-name,
automated attendants, conferencing, voicemail, and more, Essential
Edition adds to the functionality of Basic Edition to provide
the “must haves” small businesses need to enhance their communications
with customers and colleagues and streamline their operations.
One number access - Provide callers with just the office phone
number; have calls ring simultaneously on your mobile phone
while still maintaining IP Office voicemail support. This helps
reduce missed calls, maintaining a consistent experience for
Dial by name/extension – Callers can easily reach the person
they want to connect with by simply typing the name or extension
on their phone keypad.
Automated-attendants – Program up to 40 automated attendants
(maximum 6 simultaneous calls) to handle almost any customer
situation. Customize caller greetings so key clients receive
a personal message and are routed directly to the most appropriate
person or team.
IP Office Preferred Edition delivers intelligent communications
capabilities that enable staff to collaborate easily and respond
quickly to customers and colleagues. With Preferred Edition,
businesses can use communications to establish a competitive
edge – through intelligent call routing, powerful mobility,
intuitive web control, sophisticated messaging, and application
integration. IP Office Preferred Edition enhances all the capabilities
of Essential Edition and much more.
Multi-channel contact center – Extends Avaya innovation in contact
centers to midsize businesses, giving them the sophisticated
capabilities they need in an easy-to-deploy and manage application.
Enable your customers to contact you via voice, email, web chat,
and fax, and proactively manage the entire customer interaction
lifecycle, which can translate into more satisfied customers
and a more profitable business.
Web-based access for office collaboration – Click to make and
receive calls; point and click call control; federated presence
and IM; control audio conferences; personal, system and corporate
directory access, and visual voicemail.
Rich collaboration for remote workers – Turn home phones (or
any other phone) into office phones with the click of a button
from a web browser, while maintaining a consistent caller experience.
Stay connected to your colleagues with IM, presence, and directory
access just as if you were in the office. All with no end-user
software to install or maintain.
Mobile access for office collaboration – Extend office phones
to Apple iPhone or Android smartphone. Choose the most effective
method using cellular, WiFi, or 3G/4G networks. IM, presence,
directory, and conference controls are integrated into the application
for complete control. Even better, a simple tap in an email
is all it takes to download, install, and configure the application
Secure “Meet Me” conferencing – Built-in 128-party conferencing
means all users can host their own password-protected conference
bridge (up to 64-parties per conference) to enhance collaboration.
Host a multitude of calls simultaneously. Or, schedule them
in advance and let IP Office notify participants automatically.
Integrated collaboration – Effective communication goes beyond
voice. The ability to share and view documents together in real
time takes audio conferences to the next level for better communication
and faster decision making. The meeting host can even schedule
the call and IP Office will remind the users when the meeting
is about to start. All of this is possible without the need
for additional hardware or external systems.
Integrate with the applications your business already has –
If your company uses Microsoft Lync or Outlook, or uses Salesforce.com,
then Avaya IP Office can embed communications within them while
maintaining the application’s interface and experience.
Call Recording – Recording of incoming or outgoing calls is
built-in. Set the frequency of recorded calls (all calls, a
percentage of calls), or push a button to record calls on-demand.
Send recordings directly to voice/email mailboxes for forwarding
Call recording archival and retrieval – Call recording can positively
impact customer service and revenue. It can also enable more
meaningful training sessions. Calls can be easily and securely
retrieved from any PC by searching on any number of fields such
as date, time and extension number. They can also be archived
to a storage device such as DVD.