for Avaya IP Office
specializing in serving the Small to
Medium Business arena.
Technical remote phone service support for
Avaya phone systems available... [more]
Office R11 available NOW.
Extreme Ethernet Routing Switch 3600 Series
A perfect fit with Avaya IP Office!
Network Equipment installed
ERS 2500 series
ERS 3500 series
ERS 3600 series
ERS 4800 series
Milwaukee to Madison areas
technical remote phone support
Call Reporting for Avaya IP Office
Call Reporting helps you manage your phone system and business with
ease and confidence. Cradle-to-grave call reporting and tracking
is presented through over 50 standard reports. Recording Library
provides easy access to recordings within the same reporting interface
via IP Office Voicemail Pro integration. Realtime agent seat and
Agent Dashboards enhance IP Office hunt groups and deliver visual
call management with wallboards and customized agent dashboard displays.
Avaya IP Office Releases support Avaya Call Reporting?
Avaya Call Reporting is targeting new system installations for
IP Office R10.1 and R11.0. IPOSS and Avaya Call Reporting maintenance
Avaya Call Reporting work on Essential Edition?
Yes, Standard Base reports are supported with Essential Edition
with a separate PC required to support the Avaya Call Reporting
Solution. The Recording Library and Add-on service are not supported
on Essential Edition / Embedded voicemail. These services require
You canít manage what you canít measure. Avaya Call Reporting offers
over 50 standard reports to create visibility and efficiency. Cradle
to grave reporting can validate each inbound, outbound and internal
call from start to finish.
With Custom Reports you can create original reports and edit or
customize existing reports. Reports can be defined by you, making
Avaya Call Reporting fit into your business without having to adjust
your daily routines. Reports can be tailored and branded to fit
your unique business requirements.
Recording Library easily integrates with IP Office Voicemail Pro
and cradle to grave reporting. Recording Library enables you to
evaluate your employees and listen to their specific calls. Customizable
retention policies determine how long recordings are kept, and allow
storage throughout your network.
Agent Dashboards improve agent productivity and visibility through
widgets and account / reason codes. Widgets allow agents to govern
themselves and add value to their calls. Account codes enable entry
of more information about calls, while reason codes enable agents
to notify supervisors of their status. Agent Dashboards also easily
integrate into URL based CRMís such as Salesforce.
Realtime enables you to manage your employees in the moment. You
can see how many calls are being taken, on hold or missed, along
with in progress agent, group or extension calls with wallboards
displaying current statistics. Wallboards are easy to implement
with pre-built templates and can be customized, including setting
alerts and trigger thresholds.
Call Reporting Standard Reports and Add-on License Reports listed
on this FACT
Call Reporting Cradle to Grave
and Certified - a winning combination!
is a registered trademark of Microsoft Corporation
in the United States and other countries.
Lucent, AT&T, IP Office, Definity, Partner, Merlin, Magix,
Intuity and Audix are registered trademarks of Avaya, Lucent
Technologies, and AT&T.