Bishop Computer Technical Services
Established 1994


Technical Services

  • Network Infrastructure
  • Structured Cabling
  • Relocation Services
  • Avaya Telephone Systems

Experienced and Certified, a Winning Combination!
APSS-Avaya IP Office Contact Center
APDS-Avaya Professional Design Specialist for Avaya Contact Center Select

Bishop Computer Technical Services certifications

Home  |  Qualifications & Experience  |  Service  | Technical Phone Support   |  Voice~Data~Videoconferencing |   Contact Us  
AVAYA Systems: Avaya IP Office | Legacy Phone Systems | Merlin MAGIX / Merlin Legend | Partner ACS / IP Office PARTNER Version | Definity
Avaya Ethernet Routing Switches | Network Infrastructure | Structured Cabling

Avaya Authorized Business Partner Reseller Chicago

Avaya Definity System
Installation Programming Service Support Repair
IP Office Definity Merlin & Partner ACS 24 hour technical service support.
Avaya Business Partner
specializing in serving the Small to Medium Business arena.

IP Office 9.1 SP7 available NOW!

Definity support
Definity service
Definity programming
Definity phone support

Avaya service Networking service Cabling

Technical remote phone support for Avaya phone systems available... [more]

Contracting & Subcontracting services for:

Wiring and Fiber Optic Installation for Voice and Data Networks




Schaumburg, IL
(847) 781-9475


Onsite areas served:

  • Illinois Chicago area
  • Lower Wisconsin Milwaukee to Madison areas

Nationwide technical remote phone support

Avaya Definity Telephone Systems
Installation Programming Service Support Repair

How can we help you today?



Definity BCS, Definity ECS, Definity CSI, Definity Prologix, Definity SI, Definity SCC, Definity MCC, Definity CMC, Definity G1, Definity G2, Definity G3 and more, have evolved into Communication Manager (CM) and now Aura which is Avaya's product for Enterprise solutions. These systems range from the small CMC cabinet that mounts on a wall to free standing and full size multi-shelf cabinets and to the current rack mount cabinets that take less space and power. Older Definity products may not have the IP capacity (Depending on Versions) but still house the platform to service large companies their telephony needs. Newer CM / Aura systems are IP based and support a range of new and legacy products.

The original Definity servers and switches can be enabled to use Communication Manager by adding a Media Server into a Definity switch. The Definity/Communication Manager has about 700 telephony features. The Definity servers prior to Communication Manager use a proprietary operating system called Oryx/Pecos. The Communication Manager powered systems now use Linux. The protocol that the Definity telephones connect the switch is called the Digital Communication Protocol or DCP. Other telephones that are used in other systems, like the Merlin or Partner use a different protocol than the Definity telephones. The newer Definity systems can be used with Communication Manager / Aura retains most of the features from the older models, but now it supports newer features such as IP Telephony, and mobility and unified messaging.

Bishop Computer provides telephone service support (as well as onsite service support in the Chicago & lower Wisconsin areas) for the older G3 type systems. We even provide technical phone support to other technicians throughout the U.S. via a nationwide service / maintenance organization. We've installed over 15 Definitys and 6 Communication Managers, and serviced many more.

We can help with:

  • Diagnosing a problem
  • Programming
  • Training


















Microsoft is a registered trademark of Microsoft Corporation in the United States and other countries.

Avaya, Lucent, AT&T, IP Office, Definity, Partner, Merlin, Magix, Intuity and Audix are registered trademarks of Avaya, Lucent Technologies, and AT&T.