Installation Programming Service Support Repair
Definity Merlin & Partner ACS 24 hour technical service support.
specializing in serving the Small to Medium Business arena.
Definity phone support
EMERGENCY SERVICE AVAILABLE
Technical remote phone support for Avaya phone
systems available... [more]
Contracting & Subcontracting services
and Fiber Optic Installation for Voice and Data Networks
Hoffman Estates, IL 60195
Milwaukee to Madison areas
technical remote phone support
Definity Telephone Systems
Programming Service Support Repair
How can we help you today?
24-HOUR EMERGENCY SERVICE
Definity BCS, Definity
ECS, Definity CSI, Definity Prologix, Definity SI, Definity
SCC, Definity MCC, Definity CMC, Definity G1, Definity G2,
Definity G3 and more, have evolved into Communication Manager
(CM) and now Aura which is Avaya's product for Enterprise
solutions. These systems range from the small CMC cabinet
that mounts on a wall to free standing and full size multi-shelf
cabinets and to the current rack mount cabinets that take
less space and power. Older Definity products may not have
the IP capacity (Depending on Versions) but still house the
platform to service large companies their telephony needs.
Newer CM / Aura systems are IP based and support a range of
new and legacy products.
The original Definity
servers and switches can be enabled to use Communication Manager
by adding a Media Server into a Definity switch. The Definity/Communication
Manager has about 700 telephony features. The Definity servers
prior to Communication Manager use a proprietary operating
system called Oryx/Pecos. The Communication Manager powered
systems now use Linux. The protocol that the Definity telephones
connect the switch is called the Digital Communication Protocol
or DCP. Other telephones that are used in other systems, like
the Merlin or Partner use a different protocol than the Definity
telephones. The newer Definity systems can be used with Communication
Manager / Aura retains most of the features from the older
models, but now it supports newer features such as IP Telephony,
and mobility and unified messaging.
Bishop Computer provides
telephone service support (as well as onsite service
support in the Chicago & lower Wisconsin areas)
for the older G3 type systems. We even provide technical
phone support to other technicians throughout the U.S. via
a nationwide service / maintenance organization. We've installed
over 15 Definitys and 6 Communication Managers, and serviced
We can help with:
- Diagnosing a problem
Our pricing is billed in 15 minute increments,
with a minimum of 30 minutes, which makes us
- 30 minutes $50.00 invoiced through Google Checkout
- 60 minutes $85.00 invoiced through Google Checkout
is a registered trademark of Microsoft Corporation
in the United States and other countries.
Lucent, AT&T, IP Office, Definity, Partner, Merlin, Magix,
Intuity and Audix are registered trademarks of Avaya, Lucent
Technologies, and AT&T.