Avaya
IP Office
How can IP Office be used
it in your business?
Avaya IP Office unifies your communications, providing your employees
with a solution that lets them handle all their business communications
on the device of their choice: their laptop, mobile phone, office
telephone or home telephone; using wired, wireless or broadband
connections.
What are your choices?
Successful companies are always looking for new ways to do more
with less – keeping their business flexible, innovative and competitive
without driving up operating costs and capital expenses. Avaya
IP Office is the right choice for any small business today – whether
you have 5, 25, 250 or 1000 employees… just getting started or
already established have a single location or multiple locations
across the globe...
With IP Office you can tailor
the solution to your user needs (e.g. Teleworker, Mobile Worker,
Customer Service Agent, etc.). Whether you have 5 employees, 25,
250 or more, IP Office is the right choice.
IP Office: Three key things
to know
All small and medium size businesses are seeking ways to reduce
costs and improve the way it operates. Like every business, you’re
looking to keep all your customers, add new ones and grow at the
pace that’s right for you. Avaya understands this. With over one
hundred years of experience as a leader in communications, we
know that the right solution for your business is one that helps
you increase profitability, improve productivity and gain competitive
advantages.
Serving Customers Effectively
with Unified Communications
Your office telephone, cell phone, e-mail, texting, instant messaging
and even your home telephone are all essential to the way you
work today. Unlike other solutions, Avaya IP Office uses built-in
intelligence to simplify your use of wired, wireless and Internet
communications. Instead of keeping your communications separate,
Avaya IP Office brings them together so you can easily turn a
home or mobile phone into an office extension, collaborate with
dozens of customers or staff members on a conference call and
get detailed reports that show how well your company is responding
to customers. With rich functionality, IP Office naturally creates
new ways of thinking about the role communications can play in
your business.
Reduce monthly costs.
Now. IP Office will help you lower the cost of communications,
with capabilities like conferencing, making calls over a managed
Internet service (Voice over IP) and the "all-in-one" benefits
of a converged communications system.
Leave the office. Be accessible.
With easy, flexible options for call/message forwarding and one-number
reachability, IP Office keeps everyone in touch. Get the freedom
to go where you want and never miss important business calls.
Serve better. Sell more.
IP Office can give you a customer sales and service center designed
for your needs and your budget – with all the routing and reporting
capabilities you need. Deliver the personal service that builds
sales and loyalty.
The right choice for you
and your business
How we communicate is a personal choice – it has to match the
needs of your business. And your needs change depending on whether
your employees are working in the office, at home, or on the road.
That’s why when you choose IP Office you can also choose from
a whole range of communication tools and applications designed
to boost productivity. Choose a basic telephone or one with all
the “bells and whistles”. Connect our IP telephones directly to
your office LAN – you can even take them home and get all the
features you have at the office. With Avaya IP Office, a PC or
laptop and an internet connection you can turn the screen of your
PC into a telephone. And our wireless solutions make it easier
to roam the office. With all of our IP Office capabilities, our
goal is to make your communications simple and cost-effective.
Let your Avaya BusinessPartner put together a selection of tools
and applications that's right for you.
Fine-tuning performance
How many calls are you handling an hour, a day? What are your
peak calling periods? How many calls typically turn into sales?
The Avaya IP Office reporting capabilities can help you measure
and manage your availability and response to customers.
Day-to-day administration
Once your system is up and running you will benefit from the graphical
administration tools that simplify day-to-day tasks, such as updating
directories and moving telephone extensions.
Keeping ongoing management
simple
Concerned about needing extra resources to administer a system
as powerful as IP Office? There’s no need for worry. IP Office
comes with a whole set of graphical tools to keep ongoing management
simple.
Is IP technology established
and reliable?
Yes. With over 170,000 systems and 6 Million users worldwide Avaya
IP Office has the track record businesses like yours can rely
on. Customers like you are saving money and boosting productivity
and many are managing IP Office themselves.
You have a Nortel BCM or
Nortel Norstar system. Can you keep my existing telephones?
Yes. IP Office supports the majority of Nortel BCM and Norstar
telephones. You can save between 40 to 60% of your original investment
by keeping your existing telephones. Whether you want to add additional
telephones or replace older telephones, IP Office supports nearly
every kind. Check our Legacy page for
the phone compatibility.
Lowering long distance
costs
Routing telephone calls over the Internet (Voice over IP or VoIP
for short) – is growing in popularity. Particularly in the case
of international calls, VoIP generates significant savings. If
your company is already linking multiple offices using high-speed
data circuits, the VoIP capabilities in IP Office make it possible
to route voice calls over the existing infrastructure, providing
another way to lower costs and leverage your investment. However
you do it, the VoIP capabilities of IP Office are a way to put
money back in your pocket.
IP Office can grow as your
business grows to meet your needs
Capacities: 2-384 extensions on a single location; up to 192 analog
lines; 192/240 T1/E1 lines; 128 VoIP trunk lines; up to 1000 users
across 32 locations
Call handling and messaging
Get 24-hour support for callers/customers without a 24-hour staff.
IP Office has a range of messaging, auto attendant and Interactive
Voice Response (IVR) capabilities. Integrate messaging and advanced
call handling into your customer service operations. Handle voice
mail and email in a single mailbox.
Communication with customers
Set up a formal or informal customer service center. Integrate
your customer data base into your call handling. Manage the quality
of your customer interactions
Work anywhere
Give your employees all the communications capabilities they have
at the office whether they are working from home, a hotel or a
remote office.
Collaborate with customers,
vendors and remote staff
Don’t pay any more fees to outside conferencing service providers.
Use IP Office built in audio conferencing that is easy to set
up and use while saving you money
Secure converged communications
Use IP Office as a secure router with a built-in firewall/VPN.
Route voice calls over a managed Internet service (VoIP) and pocket
the savings. Simple administration Windows-based, graphical tools
cut the time and expense of administration.
IP Office
Modes
IP Office systems based on
the IP500 V2 control unit can run in a number of modes:
· IP Office Basic Edition
- Quick Mode
· IP Office Basic Edition - PARTNER® Mode
· IP Office Essential Edition
For IP Office Release 8.0, systems in this mode require an Essential
Edition license added to the configuration. Systems without a
license will not support any telephony functions. Additional licenses
can then be added, including licenses for Preferred Edition and
Advanced Edition operation. Throughout this document, unless stated
otherwise, Essential Edition is used to refer to Essential
Edition, Preferred Edition and Advanced Edition.
· IP Office on Linux®
This is special version of IP Office Essential Edition which runs
as a Linux application. It supports IP trunks and extensions only.
IP500 control units run in
IP Office Essential Edition only.
IP Office
Basic Edition PARTNER® Mode
The IP Office Basic Edition
Partner Mode continues the evolution of communications systems
for small businesses.
PARTNER Mode is designed to
work directly out of the box without any programming or administration,
allowing users to immediately make and place calls via analog
trunks.
PARTNER Mode provides the
end user a similar desktop experience as the PARTNER ACS: e.g.
2 dedicated intercom buttons, key system functionality, Caller
ID, etc. This helps minimize training requirements and provides
the end user with the same comfort level they have come to expect
with the PARTNER ACS system.
PARTNER Mode provides enhanced
features such as Visual Voice, Remote Call Forwarding, 64-party
Conferencing, SIP Trunking, Full PRI/T1 and more.
PARTNER Mode provides the
same 2-digit extension numbering plan as PARTNER ACS (default),
and now supports a 3-digit flexible numbering plan (extensions
100 – 599).
PARTNER Mode supports all
current and "Euro" versions of PARTNER ACS telephones, the 1400
Series digital telephones, the current 3920 and 3910 wireless
products, as well as most analog devices (fax, wireless headsets,
analog telephones). The original MLS Series telephones and older
wireless telephones are not supported.
PARTNER Mode also supports
a new line of Avaya digital telephones – the 9500 Series telephones,
and supports the Nortel T-Series and M-Series digital telephones.
PARTNER Mode includes Embedded
Voicemail; providing a 2-port Automated Attendant (upgradeable
to 6-ports) and voice mail coverage activated for all telephones.
The Embedded Voicemail offers a variable number of hours of storage:
• 2-ports = 15 hours of storage
• 4-ports = 20 hours of storage
• 6-ports = 25 hours of storage
System Capacities PARTNER
Mode supports larger telephone and trunk capacity as follows (may
not be attained simultaneously):
100 Telephones:
• Up to 100 digital telephones (1400 Series, 9500 Series,
T-series and M-Series telephones)
• Up to 100 analog telephones
• Up to 18 PARTNER ETR telephones (additional non ETR telephones
can be added total to reach system capacity) |
64 Trunks:
• Up to 32 analog CO lines
• 1 PRI/T1 (24 lines)
• Up to 20 SIP lines
• can support up to 72 trunks, but not simultaneously |
IP Office Basic Edition
Mu-Law
When the IP500 V2 containing a IP Office Mu-Law SD card is first
started, it will boot-up as "Basic Edition", which has the same
look and feel as PARTNER Mode, supporting out of the box operations,
two intercom buttons, key system functionality, voice mailboxes
on all telephones, TUI programming support, etc. "Basic Edition"
makes starting and using the system quick and easy.
Users who need full IP Office
Essential Edition functionality can apply the Essential edition
license and the use Manager to change mode from "Basic Edition"
to "Essential Edition". Once the system reboots, it re-starts
as "Essential Edition" which is the way that IP Office Essential
Edition works, looks and feels in Release 7.0.
An IP500 V2 system can be
converted from its current mode to run in IP Office Essential
Edition using IP Office Manager. For IP Office Release 8.0 and
higher, the system also requires an Essential Edition license
to run in IP Office Essential Edition.
CAPACITY
1. 100 Extension in
3-digit extension numbering mode only. 48 extensions in 2-digit
extension numbering mode. · In non-IP Office Essential Edition
the system assumes that the base control unit is always fully
populated with up to 32 extensions, either real or phantom or
a mix, to which it assigns extension numbers in sequence. It does
this before assigning extension numbers to any real extensions
on attached external expansion modules up to the system extension
limit. If the system extension limit has not been exceeded, any
remaining extension numbers are assigned to additional phantom
extensions.
2. Non-IP Office Essential
Edition systems support 3 SIP channels without licenses. Additional
channels up to the limit require licenses. IP Office Essential
Edition systems require licenses for all channels. In all modes,
voice compression hardware resources are also required for SIP
support.
3. Non-IP Office Essential
Edition systems do not support both BRI and PRI trunks in the
same system. IP Office Essential Edition systems support both
BRI and PRI trunks in the same system. Non-IP Office Essential
Edition systems are restricted to 12 BRI channels regardless of
the BRI hardware installed.
4. Non-IP Office Essential
Edition systems are to 1 single-port PRI card.
5. Capacity is dependent on
licenses, voice compression resources and available bandwidth.
FEATURE Support
Summary
Licenses:
